When I placed my order on 24 January 2017, I was excited and really looking forward to this product idea. I ordered knowing that they were not yet shipping, but was told that it would be shipping sometime in Q1-17 and that was OK with me. But, that didn’t happen. And still, that was OK with me. It was then announced here that it would start shipping on April 15. OK… Then came May. And then June. And then July. And now August, and my order still has not shipped. The tracking.getchip page is all but totally useless - it does not state when your order is scheduled to ship - only that it has not yet shipped. Why can’t the scheduled shipping date be posted? Its not rocket science: you know how many orders you can fill per week, so its easy enough to calculate when each order will ship.
Well, my patience finally wore out today and so I have requested a full refund. After 3.5 months of shipping orders, those orders placed in January still have not shipped and that is unacceptable. Shipping orders doesn’t require a Ph.D. in electrical engineering, so why can’t some additional staff be brought on to get the orders shipped? There are plenty of college students available in the summer to pick up for minimum wage.
Please take this as the constructive criticism it is meant to be: if you are going to be successful, you need to learn how to run a business, and there is nothing more important than getting orders out the door. This may be a great product (I still wouldn’t know…) but the way this has been going thus far, its not going to be a successful product unless things change dramatically and soon. I have no doubt that those involved are working their tails off, but the problems continue and so something needs to change.
Best of luck in your endeavors, and please know that I am sad by the way this has whole adventure has gone.