Over the past month, we've been working to scale our manufacturing, strengthen our supply chain, and improve our shipping logistics. We've made enourmous progress but we still have a long way to go.
Lot's of GOOD News & Some BAD News:
We shipped 5658 pre-orders ahead of schedule.
DHL test shipments went great! Feedback on delivery times and packaging have been very positive.
6,000+ PocketCHIP Pre-Orders are on schedule - pre-orders of PocketCHIPs without additional CHIPs will ship according to estimates. Final confirmation emails are going out this week.
~1,200 Pre-Order that include PocketC.H.I.P. and individual C.H.I.P. will ship in Mid-October. If you want your PocketC.H.I.P. sooner, contact Ahoyahoy@nextthing.co with your order number and we can refund the individual C.H.I.P. on your order and send out your PocketC.H.I.P. and other items ASAP.
NAND Software Issues are Delaying Pre-Order C.H.I.P. Shipments Until Mid-October
What Happened to Our NAND?
Part of scaling our C.H.I.P. manufacturing process is adding support for new NAND flash storage parts to the storage drivers and filesystem in Linux. Adding support for more NAND flash parts from more vendors allows us to manufacture CHIP more reliably and produce units regardless of the available supply of any specific NAND part.
We’ve been working directly with the amazing team at Free Electrons, the Maintainers of both the Linux MTD subsystem and UBI Filesystem for the past three months to make sure C.H.I.P.s produced with our new Toshiba NAND will work as well or better than any C.H.I.P.s previously shipped.
On Thursday of last week, during our final QA process, we discovered a series of bugs relating to the new Toshiba NAND which significantly degrade performance and data storage integrity. As of today, we have paused C.H.I.P. manufacturing until we eliminate the remaining bugs and produce a reliable factory flashing image to support Toshiba NAND.
The team is working around the clock to make sure that our new NAND drivers can consistently and reliably read, write and maintain data on CHIP. We are planning to complete our NAND QA process and release a new factory image by Friday of this week, with manufacturing resuming shortly thereafter.
Based on this new information, we estimate we’ll begin shipping C.H.I.P.s again mid-October.
We realize this may be unacceptable to some. If your C.H.I.P. is part of a larger pre-order, you are welcome to request a partial refund for your C.H.I.P.(s), allowing the rest of your pre-order to ship according to our prior estimates.
We are more than happy to process either partial or full refund requests. Email firstname.lastname@example.org with the email address used to place your preorder and order # and we'll get it processing.
We can't thank the community enough for your patience and continued support. Stay tuned, Much much more to come.
Dave & everyone at NTC