I know this has to be painful for you guys at NextThing, and the last thing you want to hear is that almost all of your backers have already lost faith in you. I think we can all agree that stuff tends to happen that is completely out of our control. But I personally think that most of our frustration stems from the lack of communication from NextThing. It makes me think that you all wish we would forget that you owe us something... I mean, out of sight, out of mind.
If you still care about your reputation, I highly suggest that you talk to some of your KickStarter peers and learn something about proper communication. A simple (bi-)weekly status email to your backers would suffice. A couple bullet points to outline where you are in the Development, Testing, Manufacturing, and Shipping process would make your backers appreciate your efforts with expediting the turnaround.
I've supported many KickStarter and IndieGogo projects long after I placed my CHIP order, and I can honestly tell you that I've since received my packages from all of the other campaigns, except for CHIP. Every one of those campaigns leveraged their own unique methods of email communication that made me personally think they really cared about their products and especially their backers.
I'm not going look at this forum again. I'm going watch for an email update, and if I do not receive one, time will go on and I will eventually forget that I ever ordered from you guys. Why?... well mainly because your competition has been churning out new products like hot cakes. Can't wait to get my hands on that Raspberry Pi 4. Maybe I'll have my CHIPs by then and can begin working on something cool.