It’s been an AMAZING and INTENSE year so far. We’ve shipped over 100,000 units to CHIPsters in over 100 countries and have seen our fantastic collection of Kickstarter backers blossom into an incredible community of hackers, makers, artists, teachers and young Linux humans on our BBS.
It’s been awe-inspiring to see such growth in the number of people pre-ordering C.H.I.P. and PocketC.H.I.P. Staggering really. We’re all super excited to add even more C.H.I.P.sters to our ranks. That being said, we’re still a tiny operation in the big ocean of electronics manufacturing. Handling the flood of orders takes us to the matter at hand:
Scaling Up: Good & Bad News
During our Kickstarter campaign, we manufactured C.H.I.P. and PocketC.H.I.P. in small, manageable batches of 5,000. Manufacturing in small batches gave us time to learn the ropes, build reliable forecasts, and wrangle a fiendishly-complex supply chain.
In response to overwhelming demand we’ve scaled our manufacturing and placed larger orders of components needed to build C.H.I.P. and PocketC.H.I.P. We’ve added capacity for 50,000 C.H.I.P.s & 20,000 PocketC.H.I.P.s per month. Larger component orders require longer lead times.
This means for some people there will be 4-6 week delay in getting your C.H.I.P.s and PocketC.H.I.P.s. Details follow below.
When Will MY Order Ship?
All Kickstarter rewards and Getchip.com Pre-Orders through January 31 with a confirmed address have shipped
If you have not yet confirmed your address via track.getchip.com, but are from a Kickstarter or early Pre-order batch, don’t worry. Your order will ship in the earliest possible grouping after you have confirmed where it should go.
If you pre-ordered, and have confirmed your address, your estimated ship date is as follows:
Pre-orders placed before April 30th, estimated to ship by Aug 31st (4961 pre-orders)
Pre-orders placed before May 31st, estimated to ship by Sept 8th (5368 pre-orders)
Pre-orders placed before June 30th, estimated to ship by Sept 15th (4116 pre-orders)
Pre-orders placed on or before July 22nd, estimated to ship by Sept 22nd (3883 pre-orders)
New pre-orders placed on or after July 23rd are estimated to start shipping in October
We are not happy about the delays and are doing everything we can to push production forward faster and make sure C.H.I.P. is widely available as soon as possible.
As mentioned in the schedule above, pre-orders placed now will start shipping after the current pre-orders are fulfilled, and are estimated to leave our warehouse starting in October.
Pocketchip will be $69
The 30,000 PocketC.H.I.P.s from our initial batches were available at the discounted price of $49. Now that we’ve sold through those units, and transitioned from small batches to large production orders, PocketCHIP will be widely available for its regular price of $69.
Adding people to NTC customer support
We appreciate hearing from you and read each and every message we receive to firstname.lastname@example.org! We aim to answer each question personally, and thoroughly. Because of this, our response times have not been fast enough, and we know it. Many of you have been waiting to hear back from us – to reduce the waiting time from days to hours, we will be reassigning folks internally and expanding our customer support staff so that your questions are heard, and resolved faster.
Adding more shipping options with improved tracking, and decreased delivery times
We have begun working with multiple major shipping partners to increase our logistics bandwidth in key markets. We’ll share more details over the coming weeks. Our current logistics partner, Landmark Global, is aware of the ongoing shipping issues, and is actively working to address them.
More updates, more often
In the Open Source spirit in which C.H.I.P. is built, we’ll continue to make every effort to be transparent about our process as we scale up. We will be regularly updating the status of our manufacturing, and continuing to share stories from our production-adventures.
Your support means everything to us. We can’t wait for you all to join the vibrant community of CHIPsters sharing stories of success and failure, crazy hacks and helping make us better every day.
Please don’t hesitate to contact email@example.com with any issues, shipping problems or concerns (extra support staff standing by).
Much much more to come!
Dave & the whole NTC Crew