Pre-Order Shipping Updates & Scaling Up C.H.I.P. Production


#606

What about a good barber?


#607

I was just beginning to wonder if I needed to spruce up a bit in order to use my pocket chip.


#608

i never received my order my order is #35732 i have a pocket chip
a chip and other item in my order and i never received the famous email
i have order for 122$ canadian and i don’t know when i will received
we are in 12 october 2016 when i will received my order because
i would like to develop game and music with my pocket chip and doing
great project.


#609

@romvil contact the support email ahoyahoy@nextthing.co thell help you out


#610

Don’t panic. I ordered my CHIP in November, 2015 and still waiting for it. To be precise, not waiting anymore, don’t think it will be shipped ever.


#611

Why you say that?

I’ve waited more for SOFTWARE… :stuck_out_tongue_closed_eyes:

You’ll get it soon, you’ll see.


#612

Hello NextThing Team

I want to ask about the status of my order #18539 from 3/30/2016.

Thank you


#613

hey @werneg your best option is to email the support email ahoyahoy@nextthing.co


#614

Not sure how well that will work. I’m excited enough for this to not cancel, but my pre-order of a single pocketCHIP from July 17 still hasn’t even shipped (according to this post it should have shipped by Sep 22). I emailed support over two weeks ago inquiring about my order and still don’t even have a reply. #32470


#615

I’d definitely email them again I ordered my pchip a month before you and I’ve had it for 2 months now


#616

I recommend emailing them again. From what I’ve seen here very few people have had problems with support and I think you may be the first I’ve seen who said they got no reply at all.


#617

You never received the shipment number? Weird.
I suppose you already checked here, right?: https://track.getchip.com
If yes and you saw nothing there, then email NTC as others said.
Hope you get it soon. :+1:


#618

Dear Next Thing Co.,
So I’m one of the first few people to pre-ordered 3 Chip’s (I say that based on the fact that I ordered them as soon as pre-order was announced). Its been so long that I don’t even remember. I never received a receipt in the email. If I did its probably buried in a million emails that I have received since. All I have is Newsletter Announcements. I’m now in the middle of a move so even if they do send me anything I suspect it will be at my older address. I wonder if I’ll ever get em’?
Good luck.


#619

Dude I don’t think I received an order number. I don’t know what email id they sent it from but searching Next Thing Co. in my inbox isn’t returning anything but newsletter announcements. My credit card statements will show that I ordered it though. sigh


#620

Assuming you do have a credit card statement showing your order, email NTC and they should be able to sort it out for you.

BTW - CC company may also have a transaction number that could help NTC locate your order info for you.


#621

If your order has CHIPs in it, it may not be ready yet. CHIPs are severely delayed. You’ll have to wait, unluckily. :sweat:
(Only those of us who only ordered PocketCHIPs have received our orders, except for @JeSuisNerd above).


#623

@paul_hutch
The tracking link still says “pending shipment” and no reply yet after another week. I sent another email and am hoping for the best.


#624

My order acknowledgement came from:
ahoyahoy@nextthing.co
Search for that address.


#625

Hello guys, I checked my Shipment of my order of PocketChip, It Said:

No Pending Shipment

We uploaded your order to our shipping provider on 2016-09-08, but we don’t have a tracking number handy, Please check back later.

Is that means my package on the way?
I have not receive my package until now.

Is that a normal duration to ship to china mainland?

Please help, thank you.


#626

Exactly. Your package is with the shipping company. How long it will take, we can’t know for sure, as there are many factors influencing times (couriers involved, customs, etc.)